Unleash the power of information
Information that is difficult to find is often underutilized. Companies need to focus on fully leveraging their existing information assets and subject-matter experts. The keys to remaining competitive are increased productivity, improved customer service, ensured compliance with policies, and other operational efficiencies. These can only be achieved through complete access to your most important information.
HEAT® Plus Knowledge helps you find the information you need, exactly when you need it, regardless of its location or structure. The HEAT Plus Knowledge solution allows you and your customers to search against multiple content repositories as needed. And its integration with HEAT Service & Support ensures that all of this information is captured and saved for later reference.
With HEAT Plus Knowledge you can:
- Leverage information assets from diverse business units
- Combine separate content repositories and various data formats in one system
- Organize real-time information directly from its local source, without duplication
- Explore structured and unstructured data concurrently
The HEAT Plus Knowledge solution benefits your organization by extending the reach of your existing systems, increasing your employee productivity, reducing the risk of non-compliance with your corporate policy, and improving your customer service.
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These other HEAT add-on modules can create even greater value!
- HEAT® Service & Support™ – Award-winning service and support technology for your help desk transforms your organization into a proactive service organization.
- iHEAT™ - Provide your technicians access to HEAT from anywhere – no plug-ins required.
- HEAT® Self Service™ - Reduce help desk calls up to 15% by providing automatic 24/7 support via software.
- HEAT Asset Tracker delivers significant IT savings by managing hardware, software and
non-scannable assets throughout their lifecycles.
- HEAT Plus Call Center - Integrates your support center with computer telephony for increased workflow and improved call handling.
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