Web Solution Made Easy
Access to HEAT® has never been easier for “on-the-go” Service and Support Technicians.
With iHEAT™, you can access HEAT over either network connections or dial-up access using one of the leading Web browsers with no additional plug ins required. iHEAT utilizes Java™ and Microsoft® Windows™ technologies. By providing exactly the same graphical user interface (GUI) format as the standard HEAT software, iHEAT offers a Web solution that requires no additional training and therefore minimizes data input errors.
iHEAT key features and benefits
- Bundled with and maintains the same look as HEAT®
— This reduces training time and corresponding data input errors.
- Clientless Installation
— iHEAT eliminates the installation of software on the client’s desktop PC utilizing application access via Internet Explorer. This eliminates the hassle of software maintenance and upgrades. HEAT becomes available from any desktop with network connectivity.
- Consistent Functionality
— iHEAT provides the same look as HEAT and utilizes HEAT’s core functionality running inside a Web browser – your version of HEAT with your customization.
- Concurrent User Licensing Schema
— Other thin-client products utilize fixed-node licensing, causing you to purchase more licenses than you really need. With iHEAT, you limit your purchase to the appropriate number of concurrent licenses that you need.
- Single Source Administration
— Because iHEAT utilizes the current Windows client, it is administered with the HEAT Administration tool. This reduces the need for duplicate administration, personnel and training associated with the function.
- Ease-of-Installation
— iHEAT can typically be installed within fifteen minutes. Competitive products require multiple days of professional installation.
Download the Product Brochure
These HEAT add-on modules can create even greater value!
- iHEAT™ - Provide your technicians access to HEAT from anywhere – no plug-ins required.
- HEAT® Self Service™ – Installed on your server, HEAT Self Service allows employees and/or customers to log issues and answer their own questions without calling the service and support center. HEAT Self Service can reduce service desk calls up to 15%.
- HEAT® Asset Tracker — Deliver significant IT savings by managing hardware, software and
non-scannable assets throughout their lifecycles.
- HEAT® Plus Knowledge — Knowledge management product that can save up to 30% off service and support center budgets by reducing training costs, unnecessary escalations, and call lengths.
- HEAT Plus Call Center - Integrates your support center with computer telephony for increased workflow and improved call handling.
- GoldMine® FrontOffice - Combine HEAT with GoldMine Sales & Marketing to create a powerful tool that helps small to medium-sized businesses manage the entire customer lifecycle.
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