Alcatel-Lucent OmniPCX Office is a pre-configured server which allows small and medium businesses to enjoy enterprise-class business telephony. A key component in the Alcatel-Lucent Office Communication Solutions, the OmniPCX Office is easy to deploy, easy to manage, and extremely cost effective. Installing an OmniPCX Office is the first step to improved customer service, enhanced business operations, and reduced operational risks.

The OmniPCX Office meshes seamlessly with the Alcatel-Lucent Extended Communication Server. Together, they provide advanced telephony services, secure high-speed internet and e-mail, and shared access to contacts, calendars and documents. These services are available to employees in the office and while they are traveling or working from home.

The OmniPCX Office also supports call center, softphone and third-party XML applications.

Benefits:

• Easy to use: specially designed to be used by small and medium businesses which do not have dedicated in-house IT staff.
• Cost effective: low-cost installation, integration, maintenance and training ensure a quick return on investment.
• Scalable: modular architecture which grows with your business and can support up to 240 users.
• Open and future proof: supports all major industry standards for internet, voice and data communications.
• Secure: integrated components include firewall, proxy server, cache server, IP VPN server.
• Lower telecoms costs: supports IP voice and data communications as well as traditional telephony.
• Better customer service: queue management and welcome services for incoming calls.
• Improved productivity and efficiency: remote management of voicemail and messaging services, single administration interface for all components.

Features

• An integrated, modular, state-of-the-art communication server that supports advanced TDM and IP business-class telephony.
• Complete, user-friendly voice communications including embedded voicemail, personal assistant, automated attendant and integrated CTI server.
• Supports analog, digital, IP and mobile phones and PC softphones.
• Pre-announcement: on-hold music and messages.
• Automated attendant: voice-activated management of incoming calls.
• PIMphony Basic PC telephony (upgrades to PIMphony Pro and PIMphony Team also available).
• Call-forwarding: automatic transfer of incoming calls.
• Automatic call distribution: call-routing software.
• EasyContact Call Center (can be upgraded to OmniTouch Contact Center Office).
   

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