FrontRange Solutions - HEAT
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The award-winning HEAT family of software products delivers rapid results to your service and support organizations. Whether you offer a customer-facing call center or an employee help desk, HEAT will resolve your common service and support issues.
HEAT® Service & Support™ software delivers an easy-to-use, full-featured customer service and support solution with a single view of the customer, enabling your organization to reduce labor and systems costs, streamline customer support interactions and improve customer retention. This award-winning, affordable, practical solution helps you control your employee service and support issues and resolve them quickly and effectively.
Integrated with GoldMine® Sales & Marketing, HEAT Service & Support creates a full customer relationship management
(CRM) suite -- GoldMine® FrontOffice™.
HEAT add-on modules deliver even greater value:
- iHEAT - Enables 24/7 remote access to HEAT using any Web browser -- no plug-ins required
- HEAT Self Service - Allows customers to service their own needs anytime
- HEAT Asset Tracker - Saves your IT budget up to 30%
- HEAT Plus Knowledge - Increases employee productivity and improves customer service levels
- HEAT Plus Call Center - Integrates your support center with computer telephony for increased workflow and improved call handling
HEAT PowerDesk is an entry-level service and support automation solution designed specifically for growing businesses. Based on the award-winning HEAT® software, PowerDesk provides the specific features and functionality required by developing organizations.
HEAT PowerDesk Add-On Modules:
- iHEAT - Enables 24/7 remote access to HEAT using any Web browser -- no plug-ins required
- HEAT Self Service - Reduces service desk calls up to 15%
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